Build & Digital
Review monitoring and removal escalation — done properly
We identify reviews that violate platform policies and escalate them through the correct removal channels with documented evidence. We don't fabricate, manipulate, or use incentivized review schemes.
72 hrs
Avg time to escalate a flagged review
4 platforms
Google, Yelp, Trustpilot, G2 — and more
Policy-based
Only reviews that violate platform rules
Documented
Full paper trail for every escalation
What we do
Monitor, identify, escalate, respond
Reputation management isn't about gaming platforms — it's about making sure the reviews that exist actually reflect your real operation.
Review monitoring
Continuous monitoring across Google Business, Yelp, Trustpilot, G2, Clutch, and industry-specific platforms. You're alerted within 15 minutes of a new review — positive or negative.
Covers: Google Business, Yelp, Trustpilot, G2, Clutch, and custom platform requests
Policy violation identification
Trained review of flagged content against each platform's published content policies. We identify spam, fake accounts, irrelevant content, defamatory claims, and conflicts of interest — and document the specific policy clause violated.
We only escalate what the platform's own published policy supports
Removal escalation
Structured escalation through platform-specific removal channels with documented evidence packages. We track each submission through to resolution and follow up when platforms don't respond within their stated timelines.
Includes: evidence collection, submission, follow-up tracking, outcome documentation
Response management
Professional response drafting for negative reviews that don't qualify for removal. Responses are tone-matched to your brand, reviewed by you before publishing, and written to serve both the reviewer and future readers.
All responses reviewed and approved by you before publishing
Reputation reporting
Monthly report covering review volume, average rating trend, removal escalation outcomes, and platform-by-platform breakdown. Exportable for board-level or investor reporting.
Delivered monthly — includes platform breakdown, trend analysis, removal outcomes
Proactive reputation strategy
We identify patterns in your review profile that create vulnerability and coach your team on practices that generate legitimate positive reviews — without incentivized review schemes that violate platform terms.
No incentivized review programs — platform-compliant practices only
How a reputation engagement runs
From audit to active management
We start with a full picture of where you stand, then work systematically through removals and set up monitoring so nothing slips through going forward.
Audit
Week 1
Full review audit across every monitored platform. Every existing review is categorized: compliant, borderline, or policy-violating. Removal candidates are prioritized by platform and violation type.
Review audit report with prioritized removal candidates
Escalation
Week 1–4
Policy-violating reviews are submitted through the correct platform removal channels with structured evidence packages. Each submission is tracked and followed up until a resolution is reached.
Submission confirmation and tracking reference for each escalation
Monitoring setup
Week 2
Real-time monitoring alerts configured across all platforms. New reviews are flagged within 15 minutes. You receive alerts, and our team reviews each new review for policy compliance.
Monitoring dashboard access + alert configuration
Ongoing management
Monthly
New reviews monitored continuously, new violations escalated as they appear, responses drafted for reviews requiring engagement, and a monthly report delivered covering all activity and outcomes.
Monthly reputation report + escalation activity summary
Use Cases
Reputation problems we're designed to solve
Professional Services
Coordinated fake review campaign targeting a consulting firm
The Situation
A consulting firm received 17 new 1-star reviews over a two-week period. The reviews had no engagement history, were posted from new accounts, and referenced services the firm doesn't offer. The firm's average rating dropped from 4.8 to 3.9, directly impacting inbound lead volume.
Our Approach
We documented the account creation patterns, cross-referenced the review timing with competitor activity, and built evidence packages for each review citing Google's fake engagement policy. 14 of 17 reviews were removed within 30 days. The firm's rating recovered to 4.7.
Retail
Legacy negative reviews tied to a resolved supplier issue
The Situation
A retailer had a cluster of 23 negative reviews from a two-month period two years prior, all referencing a specific shipping delay caused by a supplier failure that had since been resolved. The reviews were accurate at the time but no longer reflected the current operation.
Our Approach
We audited the review cluster and identified 8 reviews that contained factual inaccuracies about the company (wrong resolution claims, incorrect product descriptions) that qualified for removal under misinformation policies. The remaining 15 were addressed with factual, professional responses acknowledging the past issue and documenting the resolution.
What we don't do
We don't generate fake reviews, operate incentivized review programs, use review gating, or take any action that violates platform terms of service. Every escalation we file is grounded in the platform's own published content policy. We provide full documentation of every action taken — including submissions, platform responses, and outcomes — so you have a complete record.
Is this right for you?
This is a good fit if you…
- Negative online reviews are materially hurting your ability to attract customers or close deals
- You believe you have fake or malicious reviews that violate the platform's published policies
- A recent public incident has affected your brand in search results and you need a systematic response
- You want a proper monitoring program so new reputation issues are caught early
You might want to start elsewhere if…
- You want to fabricate or incentivize positive reviews — we don't do that and it violates platform terms
- You've received negative reviews that are factually accurate — those cannot be removed and shouldn't be
Common questions
Questions people ask before getting started
Plain answers. No jargon. If something isn't covered here, just ask us directly.
Ready to clean up your review profile?
We'll audit your reviews across platforms and tell you exactly what's removable under policy — and what isn't. No promises we can't keep.